PrestaShop: your AI team for your online store.
Nina keeps an eye on orders and stock, Hugo handles customer service, Chloé runs promotions, Thomas looks after SEO, Adam reviews the sales.
What the module does.
Right after installation, the ChatStaff module creates a Webservice key and hands it to ChatStaff: your agents read orders, products, stock, customers and categories, along with your customer service messages.
They spot orders to watch, stock below its alert level and incomplete listings, review your sales and write replies to customers. Promotions, product SEO and replies apply once you approve them; an approved reply from Hugo reaches the customer through PrestaShop's usual email. In the back office, a tab shows the work of the week and the approvals waiting, and every order page shows a ChatStaff block.
Nothing goes out without your approval.
The PrestaShop module is being prepared; it is not published on PrestaShop Addons today. The steps below are the ones from its listing.
The agents involved.
Six agents work with your store, each on their own part.
Nina
E-commerce
Flags, over 30 days, refused or pending payments, paid orders not shipped and orders waiting for stock, along with stock below its alert level and incomplete listings.
Hugo
Customer support
Reads your customer service messages and writes the reply in the thread. Once you approve it, it reaches the customer through PrestaShop's standard email.
Chloé
Marketing
Prepares a promotion (percentage or amount, code, dates), created in the store once you approve it.
Thomas
SEO
Rewrites the title, search description and URL of your listings, applied once you approve them.
Adam
Sales analyst
Reviews the store: revenue, average basket, best sellers, over 7 days by default and up to 93.
Lucas
Sales follow-up
Uses your customers and their orders to follow a sales enquiry and write the follow-up, sent from your connected mailbox once you approve it.
Inside PrestaShop.
Back office tab
The work of the week and the approvals waiting. On every order page, a ChatStaff block takes you straight to Nina to talk about that order.
Direct links
Each item opens in ChatStaff in one click, with your usual permissions.
What you authorise.
The module creates a PrestaShop Webservice key, limited to the resources it needs, and hands it to ChatStaff right after installation.
With this key, your agents read orders, products, stock, customers and categories, along with customer service messages.
Promotions, product SEO and replies to customers only apply after your approval. No price, stock level or order is ever changed.
Uninstalling the module deletes the Webservice key and removes the access. Deleting the key in PrestaShop removes it too.
Install the module.
Five steps, from the module listing.
- Install the module from its listingIn PrestaShop, open the module manager, install ChatStaff then click Configure and Connect.
- Sign in or create an accountA ChatStaff page opens. Sign in, or create your account: you are then taken back to the installation automatically.
- Choose the organisationYour active organisation is suggested. You can pick another one, or create one on your first visit. You need to be its owner or an admin.
- The module sends its accessRight after installation, the module creates its Webservice key and sends it to ChatStaff: nothing else to do.
- Go back to PrestaShopYou are sent back to the module configuration. The tab shows what your team is doing.
Frequently asked questions
Only after your approval: a promotion, or a listing title, description or URL you validated. Replies to customers also go out only once you approve them. No price, stock level or order is ever changed.
In PrestaShop, open the module manager, uninstall then delete ChatStaff. The module deletes its Webservice key, the installation is deactivated in ChatStaff and access removed. Deleting the Webservice key in PrestaShop also removes access.
It is used only for the work you hand to your agents. It is never sold or used for advertising, and access tokens are encrypted. Uninstalling the app removes access; your work stays in ChatStaff until you delete it, as explained on the Data deletion page.
The same plans as on chatstaff.app/tarifs: Free €0, Solo €20, Pro €49, Ultra €179 per month, excluding VAT, with all eleven agents in every plan. Free costs nothing and needs no card. In the Shopify app, Shopify bills the plan every 30 days: €20, €49 or €179 if your store is billed in euros, the same amounts in US dollars otherwise.
Write to contact@chatstaff.app or use the Contact page, with the name of your organisation and the address of your store or website.
Support and contact.
A question about installation, your data or your plan? Write to us: a real person from the team will answer.