Shopify: your AI team inside your store admin.
Nina watches orders and stock, Hugo answers customers, Chloé runs the promos, Thomas looks after SEO, Adam sums up the week. All without leaving Shopify.
What the app does.
The ChatStaff app for Shopify opens right inside your store admin. Each agent has a page with the store data that matters to them and a conversation: you write to them as you would to a colleague, and they get to work.
On the app's home page, proposed changes (SEO, a product's title and description, promo codes) wait for your approval, given in one click. Next to them, what your agents did this week. A link opens the rest of your team in ChatStaff.
Nothing goes out without your approval.
The Shopify app is being prepared; it is not published on the Shopify App Store today. The steps below are the ones from its listing.
The agents involved.
Five agents work inside your store admin, each on their own part.
Nina
E-commerce
Flags orders unpaid or unshipped for more than three days, stock running low and listings with no photo, description or price.
Hugo
Customer support
Finds an order from its number and writes the reply to the customer: where the parcel is, what happens next.
Chloé
Marketing
Writes the post and the email for a product, and prepares the promo code to go with it. The code only exists once you approve it.
Thomas
SEO
Spots products with no search title or description and rewrites them, down to the product title and description. Everything applies once you approve it.
Adam
Sales analyst
Sums up your week in a few lines: sales, orders, products to watch.
Inside the Shopify admin.
Home
The changes waiting for your approval, to accept or decline in one click, and the work of the week.
A page per agent
The store data each agent needs, and a conversation to hand them a task.
Plan
Choose your plan, billed by Shopify every 30 days: €20, €49 or €179 for a store billed in euros, the same amounts in US dollars otherwise.
Open ChatStaff
A link to the rest of your team in ChatStaff, with your usual permissions.
What you authorise.
Shopify shows these permissions at installation. ChatStaff changes your store only after your approval (SEO, a product's title and description, promo codes).
| Permission | Object | Use |
|---|---|---|
read_products | Products | Read the catalogue to spot incomplete listings and rewrite titles and descriptions. |
read_orders | Orders | Read orders: the last 30 days for Nina and Hugo, 14 for Adam's summary. An order looked up by its number, whatever its date. |
read_inventory | Inventory | Read stock levels to flag what is running low. |
read_locations | Locations | Read the locations where stock is counted. |
write_products | Products | Apply the SEO title and description, or a product's title and description, that you approved. |
write_discounts | Promo codes | Create a promo code you approved. |
Your agents never change a price or an order.
Install the app.
Five steps, from the Shopify app listing.
- Install the app from its listingOn the ChatStaff listing, click Install and accept the permissions shown by Shopify.
- Sign in or create an accountA ChatStaff page opens. Sign in, or create your account: you are then taken back to the installation automatically.
- Choose the organisationYour active organisation is suggested. You can pick another one, or create one on your first visit. You need to be its owner or an admin.
- Go back to ShopifyAccess to the store completes on its own when you return, with no second authorisation.
- Meet your team in the adminThe app's home page shows the approvals waiting, the work of the week and your five agents.
Frequently asked questions
Only after your approval: the SEO, title or description of a product you approved, or a promo code you validated. No price and no order is ever changed.
Through Shopify, every 30 days: Solo 20, Pro 49, Ultra 179, in euros if your store is billed in euros, in US dollars otherwise. You choose your plan on the app's Plan page; going back to Free cancels the subscription.
In the Shopify admin, open Settings then Apps, and uninstall ChatStaff. Shopify notifies ChatStaff: the installation is deactivated, its tokens are deleted and the store connection is revoked.
It is used only for the work you hand to your agents. It is never sold or used for advertising, and access tokens are encrypted. Uninstalling the app removes access; your work stays in ChatStaff until you delete it, as explained on the Data deletion page.
The same plans as on chatstaff.app/tarifs: Free €0, Solo €20, Pro €49, Ultra €179 per month, excluding VAT, with all eleven agents in every plan. Free costs nothing and needs no card. In the Shopify app, Shopify bills the plan every 30 days: €20, €49 or €179 if your store is billed in euros, the same amounts in US dollars otherwise.
Write to contact@chatstaff.app or use the Contact page, with the name of your organisation and the address of your store or website.
Support and contact.
A question about installation, your data or your plan? Write to us: a real person from the team will answer.